Use your common sense

I have have just heard the news report that a coroner has pleaded that the police use their commonsense when dealing with armed people rather than trying to follow a set of procedures (set out in large procedures manuals).

It is strange to me that we have to remind people, and organisations, to use their commonsense – but I think that this encapsulates two of the major problems we have in many organisations today: we are not allowed to use our commonsense and we are presented with a huge and procedures manual which in the real world no one will read nor remember.

Senior managers should understand this and stop this managment by procedures manuals.

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